GH Canada Refund and Return Policy

Refund and Return

At GH Canada, we take pride in the quality and safety of our medical products. Every product is meticulously crafted and undergoes rigorous quality checks to ensure that we are providing our customers with nothing but the best.

However, due to the unique nature of our medical products, we want to be transparent about our return policy. Under no circumstances do we accept returns, exchanges, or provide refunds. While we understand this might be concerning, the safety and well-being of our customers are paramount, which necessitates such a policy to ensure the integrity of our products and the health of our users.

We deeply value the trust you place in GH Canada and assure you that our strict policy stems from a dedication to safety, quality, and adherence to health regulations. While we cannot offer returns or refunds, our customer service team is always available to assist you with any product concerns or questions you may have.

Shipping Policy

We understand the excitement and urgency of receiving your orders, and we aim to process them promptly and accurately. For us to ensure efficient processing:

  • We require complete and accurate shipping details from you, including a current email address and phone number. This allows us to keep you updated and promptly address any concerns.
  • It is the customer’s sole responsibility to ensure the shipping address and other provided details are accurate. Any discrepancies or errors can lead to delays or delivery issues.

Once your order is shipped and a tracking number is provided, the responsibility for the safe delivery of your order transfers to the courier service. In the event of lost or stolen packages due to inaccurate information provided by the customer or courier errors:

  • GH Canada will not offer refunds or exchanges.
  • While we are no longer responsible for the order after a tracking number is provided and will not provide a replacement, we understand the gravity of such situations. Every report of lost or stolen packages will be seriously considered and investigated on a case-by-case basis.

Your orders are packaged with care and shipped to the exact address as provided by you. We urge you to double-check all information before finalizing your order.